You can submit a request to the iKomek service regarding malfunctions of traffic lights and street lighting using one of the following methods:

Call the unified toll-free number 109 (available 24/7).

Send a message via WhatsApp, Telegram chatbot, or Instagram Direct.

Submit a request through a mobile application (for example, SmartQostanai).

To ensure prompt registration and processing of your request, please provide the operator with the following mandatory information:

Exact location:
Street name and the number of the nearest building. If the issue concerns a traffic light, please indicate the names of the intersecting streets (intersection).

Detailed description of the problem:
For street lighting:
– “One streetlight is not working”
– “No lighting on the entire street”
– “The streetlight is flickering”
– “The lamp cover is broken”

For traffic lights:
– “The traffic light is completely out of order”
– “A specific signal (for example, green) is not working”
– “The countdown timer is not functioning”

Contact details:
Please provide your contact phone number.

Photo or video evidence:
If you submit your request via messengers, please attach a photo or video of the malfunctioning object. This will help the repair team locate the site more quickly and speed up the repair process.

Source : https://www.gov.kz/memleket/entities/kostanai-kalasy-akimat/press/news/details/1133572?lang=kk