By the end of 2025, residents of Kazakhstan are increasingly using the opportunity to independently receive public services in digital format, the Government for Citizens State Corporation reported. The analysis showed that in the self-service sector, the number of requests increased by more than 6.6 million over the year and reached about 14.8 million, while in 2024 this figure was about 8.2 million.

In terms of the number of requests through self–service zones, Almaty is the leader - more than 2.3 million services were received here during the year. This is followed by the Almaty region with over 1 million and the Turkestan region with about 1 million, respectively. In the Abai region, residents received more than 430,000 services through the self-service sector in 2025, which also demonstrates the growing popularity of the digital format in the region.

Five services have become the most in demand in the self-service sector: obtaining EDS, filing archival certificates, registering at the place of residence, issuing a certificate of non-criminal record, as well as certificates of the presence or absence of real estate.

"Everything we do is aimed at the convenience of citizens: everyone should have equal opportunities to access and choose the most comfortable way to receive services. For some, these are mobile applications, an e-government portal, or online platforms, while others prefer to receive payments through banking applications, and others through PSCs. Our priority is the convenience and comfort of service recipients," said Arman Kenzhegaliev, Chairman of the Management Board of the State Corporation.

It should be noted that in 2025, more than 13 million services were provided through PSC operators, while in 2024 there were over 15 million of them. The cities of Almaty, Astana and Shymkent remain the leaders in terms of the volume of public services provided through front offices.

Source : https://www.gov.kz/memleket/entities/abay-kurchatov/press/news/details/1159547?lang=kk