Residents of the region can pre-book a visit to the Public Service Center and save time.
22.05.2026 13:06:46 1364
Residents of the Kostanay region can plan their visit to the Public Service Center (CSC) in advance and receive services without waiting. To do this, it is enough to select a convenient branch, date, and time of visit through the CSC mobile application.
At the branch of the National Company "State Corporation 'Government for Citizens' in the Kostanay region, various services are available to citizens for the convenience of receiving public services. One of the popular services remains the possibility of pre-booking a visit to Public Service Centers. This allows for a significant reduction in waiting time when receiving public services.
Pre-booking is especially relevant when applying for the most in-demand public services – real estate registration, document processing, obtaining identity cards and driver's licenses, as well as services in the field of migration, land relations, and civil status registration.
Pre-booking is particularly in demand during periods of high load on CSCs, to increase visitor comfort and optimize the work of Public Service Centers. Thanks to digital solutions, citizens can independently plan their visit, choose the most convenient branch, and receive services at the appointed time.
Furthermore, the pre-booking system helps reduce the load on the operational halls of CSCs and evenly distribute the flow of visitors. In the Kostanay region, 21 departments of Public Service Centers and 3 sectors of specialized departments operate, serving on average about 3 thousand citizens daily. This is especially important during periods of increased demand for public services – during the holiday season, during the submission of documents to educational institutions, as well as during periods of mass document renewal.
To receive the service, a citizen needs to select a CSC, date, and time of visit, after which the system will automatically generate an electronic reservation. At the appointed time, it is enough to come to the branch a few minutes before the appointment and confirm the booking through the electronic queue terminal.
Specialists of the branch remind that when visiting a CSC, it is necessary to have a full set of documents required for receiving a specific public service. The list of services, their provision timelines, and the list of necessary documents can be found on official electronic resources.
In the CSCs of the Kostanay region, citizens have access to digital services, including pre-booking visits, an electronic queue service, and receiving service results online, allowing them to receive public services in a more convenient format. Special attention is paid to the development of digital services and reducing waiting times in the region's CSCs.
Annually, hundreds of thousands of public services are provided through the CSCs of the Kostanay region, and the pre-booking service remains one of the popular digital tools among the region's residents.
We remind you that citizens can receive consultations on public services issues by calling 1414, as well as through the official services of "Government for Citizens".