Residents of the region can pre-book a visit to the Public Service Center and save time.
22.05.2026 13:06:46 225
Residents of the Kostanay region can plan their visit to a public service center in advance and receive services without waiting. Simply select a convenient branch, date, and time of visit through the public service center mobile app.
At the Kostanay region branch of the State Corporation "Government for Citizens," citizens have access to a variety of services to conveniently receive government services. One of the most popular services remains the ability to pre-book a visit to a public service center. This significantly reduces wait times for government services.
Pre-booking is especially important for the most frequently requested government services, such as real estate registration, document processing, obtaining ID cards and driver's licenses, as well as services related to migration, land relations, and civil registration.
Pre-booking is especially important during peak periods at public service centers, to improve visitor comfort and optimize the operation of public service centers. Thanks to digital solutions, citizens can independently plan their visits, choose the most convenient branch, and receive services at the appointed time.
Furthermore, the advance booking system reduces the load on the PSC operating rooms and evenly distributes the flow of visitors. In the Kostanay region, there are 21 PSC branches and three specialized department sectors, serving an average of approximately 3,000 citizens daily. This is especially important during periods of increased demand for government services, such as the holiday season, during the application process for educational institutions, and during periods of mass document renewal.
To receive a service, a citizen must select a PSC, the date, and time of their visit, after which the system will automatically create an electronic reservation. At the appointed time, simply arrive at the branch a few minutes before your appointment and confirm your reservation using the electronic queue terminal.
Branch specialists remind everyone that when visiting a PSC, they must have the full set of documents required to receive a specific government service. The list of services, their delivery times, and the required documents can be found on official online resources.
Citizens have access to digital services at Kostanay Region Public Service Centers (PSCs), including advance booking, an online queue system, and online service results, making it easier to access government services. Particular attention is being paid to developing digital services and reducing wait times at the region's PSCs.
Hundreds of thousands of government services are provided annually through Kostanay Region PSCs, and the advance booking service remains a popular digital tool among residents.
As a reminder, citizens can obtain advice on government services by calling 1414 or through the official "Government for Citizens" services.