On July 1, 2021, the Administrative Procedural Code came into force in Kazakhstan. As a result, the work with citizens' appeals has changed - the electronic "E-statement" system has been introduced to control it. Kostanay-Su State Enterprise works with the electronic system "e-kelisim".

- The deadline for consideration of the application, notification, response, proposal, request is 15 working days from the date of receipt of the application. (The specified period may be extended by a reasoned decision of the head of the administrative body.)

- The time limit for consideration of the complaint is 20 working days from the date of its receipt.

- A written response to a lawyer's request related to the provision of legal assistance is given within 10 working days from the date of receipt.

Applications can be submitted in two ways:

- The consumer can contact the PSC, akimat or GKP Kostanay-Su at the address: 19 Abaya Ave. (reconciliation) and leave their application.

- You can apply through the EGOV portal, mobile applications E-Otinish, eGov mobile. The application is registered on the day of receipt. If the application is received on a non-business day, it is registered on the next business day after it. Next, the applicant receives an SMS notification and can track the stage of consideration of the application. All stages of the review are saved in the system, the state body can see previously made decisions and forms an administrative case. For any questions, please contact the Call Center at 74-90-60.

Source : https://www.gov.kz/memleket/entities/kostanai-kalasy-akimat/press/news/details/968112?lang=kk