Recently, numerous high-profile cases have emerged in the area of ​​consumer protection, generating significant interest. We will highlight the most notable stories of citizens experiencing violations of their rights and achieving justice. These events demonstrate the importance of seeking help promptly and how situations can change when specialists intervene.

The largest number of complaints related to car purchases. In Almaty, several buyers encountered defective new cars. One resident discovered a serious engine problem and, after receiving legal support, was able to obtain a full refund of 6.99 million tenge. Another buyer discovered numerous defects in her car, including transmission issues, a faulty rearview camera, and even an inability to open the gas cap. After negotiations, she received a full refund of 14.9 million tenge. Another car owner also received support after discovering a faulty transmission and was able to obtain a refund of 13.9 million tenge.

In Shymkent, the story of an electric car owner who sought help after realizing the car's stated range was inaccurate attracted attention. It was suspected that the car had used used batteries. After consulting with specialists, the seller agreed to refund him 21 million tenge. In the Ulytau region, another buyer discovered faults in the engine and air conditioning system of a newly purchased car. After consultations, the car was completely replaced with a new one worth 9.09 million tenge. This became one of the most positive examples of a successful dispute resolution.

Equally significant situations arose in the real estate market. In Almaty, a woman was unable to collect her apartment, even though the contractual deadline had passed. The developer delayed handing over the keys, citing various reasons. After consulting, she was refunded her downpayment of 7.2 million tenge. In Shymkent, another buyer decided to cancel the apartment she had purchased for personal reasons but was met with a categorical refusal from the seller. After the Department's intervention, the situation was resolved, and the consumer received 37 million tenge.

Complaints against travel agencies in the Aktobe region attracted particular attention. Several people found themselves in situations where their paid tours were not provided. After outreach and consultations, seven individuals received refunds totaling 1.2 million tenge.

A particularly significant situation occurred in the West Kazakhstan region, where the Department filed a lawsuit to protect the rights of eighteen consumers. The individuals ordered cabinet furniture but never received it. The court upheld the claim in full and ordered the entrepreneurs to return 11.2 million tenge.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1111242?lang=kk