Since the beginning of the year, the Department of Trade and Consumer Protection in the Karaganda Region has received 2,528 complaints about consumer rights violations. Residents of the region most frequently complained about household services, including cosmetics, furniture manufacturing, car and appliance repair, and housing and utilities.

"Since the beginning of 2025, the regional department has conducted 36 unscheduled inspections on consumer rights issues. As a result, 16 administrative fines have been imposed on entrepreneurs who violated consumer rights, and 10 warnings have been issued. A total of 84,241,047 tenge have been returned to consumers since the beginning of the year," reported Abzal Rakhymbaev, Head of the Department of Trade and Consumer Protection in the Karaganda Region.

Furthermore, during the first 10 months of 2025, the department acted as a third party in 24 lawsuits related to consumer rights protection. In November, the department reviewed a collective complaint from city residents regarding the quality of entrance cleaning services and the actions of the individual entrepreneur providing the service. During the inspection, specialists determined that consumers were provided with incorrect information about the actual service provider, and the contract termination procedure was not followed.

Since the rights of more than 10 citizens were violated in a single matter, the department filed a pre-trial claim in accordance with Article 5, Section 8 of the Law "On the Protection of Consumer Rights."

On November 4, the service provider was sent demands to terminate the contract, stop charging residents who refused the service, and provide accurate information about the service provider. According to the official response dated November 6, the contract was terminated, and all charges ceased as of December 1. Thus, the department fully restored the citizens' rights through pre-trial proceedings.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1116235?lang=kk