The Akmola Region continues to demonstrate the effectiveness of its consumer protection agencies. In 2025, the Department of Trade and Consumer Protection of the Akmola Region reviewed 983 citizen complaints, over 80% of which were satisfied, and refunds exceeded 82 million tenge.

The department's specialists actively resolve disputes out of court, allowing citizens to promptly protect their rights and receive refunds. For example, a resident of the region was able to get 8.1 million tenge back for a used car thanks to a complaint prepared by the Department against the dealership. In another case, a buyer refused a new car due to discovered damage, after which the seller returned 28.3 million tenge.

Disputes over household goods and electronics also involve the Department's intervention. A resident of the region experienced delays and defects in delivery of furniture worth 1,000,200 tenge under a contract. Specialists provided explanatory information, and the entrepreneur rectified the violations.

A 70-year-old resident of the region received a refund of 34,840 tenge for a phone purchased on Wildberries. He ordered a phone advertised as a Redmi 14 for his daughter, but the product he received was not what he expected. The phone failed IMEI verification, making it unusable in Kazakhstan. Attempts to return the money directly to the seller were unsuccessful, and only a timely appeal to the Department yielded results.

In another case, a consumer who was wronged when booking a resort where a deposit refund was denied was able to reach a settlement with the Department's assistance: the money was returned and an additional day of stay was provided at a discount. A resident of Kokshetau received a refund of 22,500 tenge for a poorly repaired phone, the defect of which appeared during the warranty period.

The Department's effectiveness is also confirmed by judicial practice: during the first 11 months of 2025, the agency participated in 15 court cases as a third party, which allowed it to recover more than 9.9 million tenge in favor of individuals.

Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1121799?lang=kk