On June 26, 2026, JSC ENPF held its latest Open Day, entitled "Digital Services of JSC ENPF. Protecting Personal Data from Fraudsters and Fake Intermediaries When Obtaining Fund Services."

JSC ENPF provides a wide range of digital services and is constantly improving them to meet the needs of depositors and recipients. Online services allow citizens to quickly obtain the necessary information about their pension savings and make more informed decisions when planning their financial future. The 24/7 availability of services through the website and mobile app makes interaction with the Fund as convenient as possible and helps increase citizen interest in pension matters.

The Fund's key digital tools include:

A personal account on the official ENPF website and the ENPF mobile app, providing full access to the Fund's electronic services;

A "Pension Calculator" and "Personal Pension Plan," which allow you to pre-calculate your future pension and create a plan for increasing it;
Online services for processing services on the website, including preliminary document verification, receiving statements by email, booking appointments at the Fund's offices, etc.

Meeting participants were provided with detailed information about the ENPF's digital services, including the official website, mobile app, Telegram bot, and the Fund's information resources aimed at improving financial literacy. They were also provided with feedback options via the Call Center, website, messengers, social media, and other communication channels.

Today, the ENPF's digital ecosystem is the primary channel for interaction with depositors and recipients. Through their personal account on the website and mobile app, users can receive statements from individual pension accounts, make changes to account details, obtain account confirmations, apply for certain types of pension payments, track application status, transfer a portion of their pension savings to an investment portfolio manager (IPM), and use the Pension Calculator and Personal Pension Plan services.

It was noted that demand for electronic services continues to grow. In the first four months of 2026, 21.1 million of the 21.5 million services provided by the ENPF were provided electronically and automatically. Thus, remote services accounted for 98.8% of the total.

A separate section of the event was devoted to information security and fraud prevention. ENPF specialists discussed the most common fraudulent schemes faced by citizens, including cases in which fraudsters pose as employees of government organizations, medical institutions, or the Fund and, under various pretexts, attempt to obtain SMS confirmation codes and access personal data.

Participants were reminded that the ENPF provides services free of charge and without intermediaries. Fund employees do not request SMS codes, passwords, bank card details, or other confidential information by phone, email, or messaging apps.

During the meeting, practical recommendations were provided for protecting personal data and financial security. Experts urged citizens not to disclose verification codes or personal information to strangers, to verify information only through official communication channels, and to immediately contact law enforcement agencies if they suspect fraud.

Following the event, participants received answers to their questions and individual consultations on pension provision and the use of the ENPF's digital services.

Source : https://www.gov.kz/memleket/entities/abay-kurchatov/press/news/details/1250678?lang=ru