At the government meeting, Minister of Digital Development, Innovations and Aerospace Industry Zhaslan Madiyev reported on measures for the development and digitization of state services. In particular, he announced that today 92% of all government services can be obtained remotely. Also, statistics show that citizens often use smartphones - 90%.

"In 2024, 341 million services were provided, 91% of which were provided electronically. Most of the services are provided proactively - that is, without visiting the People's Service Center. With eGov, we have broken the monopoly on online services and released key services to popular fintech platforms. This has increased people's access to digital services. Kazakhs have confidently mastered QR-signature and biometric identification technologies and use them on a daily basis. The digital document service was particularly popular - it was used 292 million times in one year," the minister noted.

He said that issues of improving state services in the country are considered in connection with life conditions. Proactive digital solutions have been proposed for each situation, and early results are being seen. For example, when a child is born, citizens no longer spend time on formalizing documents, obtaining a disability certificate or applying for benefits. Everything is automatically solved by smartphone. In the city of Astana and Akmola region, the automatic assignment of SEN to newborns was tested.

Besides, in the city of Taraz, the voucher funding mechanism was tested during kindergarten admission. As a result, the queue was reduced by 92% (from 23 thousand to 1.8 thousand). It is proposed to extend these methods to all regions.

Zhaslan Madiyev, together with the Ministry of Education, said that the work on the complete elimination of paperwork during school admissions has been completed. In addition, the "Social wallet" was introduced - it allows you to monitor free meals, prevent false information and use budget funds efficiently. The project is being implemented in all schools of the country.

"All our work is based on three main principles: proactivity, availability and timeliness. Let me briefly touch on the eGov Mobile application. Today it is not just a portal, but a real digital assistant in everyday life of citizens. Only last year, 36 million messages were sent to Kazakhstani people: from a warning about the expiration of the validity period of documents, to congratulations on school admissions, allowances, grants, birthdays and weddings. In the development of eGov Mobile, we are focusing on making it simple and convenient," said the minister.

As Zhaslan Madiyev stated, the following popular services were launched in the country last year: "National fund for children", "Stop-credit", "Car ownership history", "Voluntary refusal to participate in gambling" and others. For example, now a driver's license can be quickly changed by pressing two buttons - this service has been used by more than 7,000 Kazakhstani people. If you see a car with an open window or blocking the road, it is enough to dial the registration number, select the desired device and click. An anonymous message will be sent to the vehicle owner. We believe that this service will become a tool of mutual help and civic responsibility. The project was carried out in cooperation with the Ministry of Internal Affairs," he said.

Analysis of e-Otinish data shows that a significant number of applications actually refer to typical cases of "secret" state services. In order to systematically solve this problem, appropriate changes were made to the Law "On Public Services".

A special methodology was approved for the criteria for identifying the same and frequently repeated cases. As a result, 140 services were "legalized". This process should become a regular work of state bodies. This not only reduces the burden of e-Otinish, but also makes the interaction between the state and the citizen transparent and predictable.

The Ministry is analyzing the current state of eGov to determine the direction of further development. The eGov portal was created on the basis of technologies of 2013 and is working at the limit of its capabilities: there are difficulties in introducing updates, there are limitations in launching new functions, the load on the infrastructure is increasing, unavailability of services is being registered. Taking into account these conditions, the Ministry started to modernize eGov on the basis of new technological solutions. Services are being redesigned - this will allow you to get them with a few clicks.

In addition, the e-government gateway has been updated, integration processes have been improved. A virtual AI-assistant was created, which is being tested in a focus group of 2000 users. The update provides access to eGov through voice and text navigation for visually impaired and blind citizens. Opportunities will also be expanded for caregivers of incapacitated persons. These steps are aimed at creating an inclusive, stable and modern digital platform.

"We are making government services meet business needs. The main digital tool is eGov Business - its audience is constantly growing. This application contains a complete package of automated solutions: registration of an individual entrepreneur, tax calendar, certificates, electronic signature. A risk management system has been introduced - it analyzes data and warns entrepreneurs about possible inspections in advance," the minister said.

Also, according to him, the "Register of Mandatory Requirements" module, which includes all regulatory documents and rules for specific types of activities, is available. This reduces the risk of violations and increases the legal literacy of the business. New services will be launched in the future: search for potential clients, market analytics, demand monitoring. Everything is for the support and development of entrepreneurship.

In the context of active digitization, the load on CSCs is decreasing. In 2024, CSC operators provided 15.2 million services. At the same time, 80% of applications belong to ten services.

"We have developed a road map for automating these services and transferring them to an alternative, online-only format in cooperation with state bodies. In the first stage: replacement of identity card, issuance of electronic digital signature, permit services for migrant workers. Next, registration services: documents related to transport, real estate, land are copied. Our goal is to reduce the load of the public service center by 50% by the end of the year. In this regard, I ask the concerned state bodies to entrust the timely and high-quality implementation of road maps," Zhaslan Madiyev noted.

According to the minister, one of the most demanded services today is the replacement of an identity card. Previously, citizens had to go to the People's Service Center, take a photo and wait in line. By the end of the month, this process will be completely transferred to the online format.

"We have successfully tested the processes and are finishing the training of a system in which an AI-model evaluates the photo's compliance with the requirements instead of an expert. The process is as simple as possible: go through identification, upload a photo and signature, make an online payment and wait for an SMS that the document is ready. You can get service without waiting in line, without leaving home. In conclusion, I believe that all the mentioned plans will have a positive effect on the sphere of public services in the interest of every Kazakhstani," concluded Zhaslan Madiyev.

Source : https://www.gov.kz/memleket/entities/turkestan-tolebi-audany/press/news/details/967389?lang=kk