You can contact iKomek regarding any problem or dangerous situation on the street. This service helps residents maintain safety and promptly eliminate emergency situations in the city's infrastructure.

How to contact:

• Call the single free number 109 (24/7).
• Write via WhatsApp, the Telegram chatbot, or Instagram Direct.
• Through the mobile application (for example, SmartQostanai).

What information is needed to register a request:

1. Exact address: street name, nearest building, or landmark (store, bus stop, etc.).
2. Problem description: brief and specific, for example:
   • Open or broken manhole cover.
   • Damaged playground or sports equipment.
   • Ground or asphalt collapse.
   • Other dangerous situations.
3. Object type (if known): sewer, water supply, utilities, playground, etc.
4. Contact details: phone, email, or messenger.
5. Photo/video confirmation: if possible, attach a photo or video. This helps specialists assess the situation faster and determine the location.

Why it is important:

• Preventing dangerous situations.
• Quick initiation of repair and emergency work.
• Ensuring the safety of city residents.

Source : https://www.gov.kz/memleket/entities/kostanai-kalasy-akimat/press/news/details/1149157?lang=kk