The Branch of the State Corporation “Government for Citizens” for the Abai Region announces the launch of a pilot project for advance booking of electronic queue tickets. The project will start operating on February 20, 2026.

The project will be implemented at the Public Service Center of Kurchatov city in the Abai Region. The pilot phase will begin on February 20 and will last for three months.

The new service allows citizens to select their preferred date and time for a visit in advance. This can be done through the “CSC” mobile application, the e-Government portal, or the unified contact center at 1414. After booking, the applicant receives an SMS notification confirming the appointment.

In addition, the issuance of ready documents and services provided in the self-service sector will continue to be available without prior appointment.

It should be noted that in exceptional cases and when advance booking is not possible, one dedicated workstation will be available for elderly citizens, WWII veterans, persons with special needs, as well as foreign nationals.

Please note that access to the “CSC” mobile application is provided after authorization using the IIN and phone number (available in the App Store and Google Play).

The implementation of the pilot project will make it possible to evaluate the convenience and efficiency of the new system and, if necessary, introduce improvements before a possible expansion of the functionality.

Within the pilot mode, the demand and effectiveness of the advance booking system will be assessed. Based on the analysis results, a decision will be made on the feasibility of further implementation and possible expansion of the service functionality.

Source : https://www.gov.kz/memleket/entities/abay-kurchatov/press/news/details/1165454?lang=kk