In order to prevent violations of consumer rights, the department offers several important tips:
Carefully study the information about the product: check its warranty period and expiration date.
Do not buy goods from dubious Internet resources and check the seller's contact details. If you find that your rights have been violated, collect evidence using photos or video content.
These tips are an important step for consumers to protect their rights. In 2024, the Department of Trade and Consumer Rights Protection in the Turkestan region performed its work at a high level, achieving significant results in protecting the rights of residents of the region and resolving their problems. Currently, the system of legal assistance to consumers is improving day by day, and effective measures are being taken to protect the rights of citizens. This work will continue in the future, increasing the legal literacy of the population and playing an important role in ensuring justice.
The principles and methods followed by the Department have been recognized as one of the most effective practices in the field of consumer rights protection, and effective work will be carried out in this direction in the coming years.
If your rights are violated, if you notice that product prices are not displayed on store shelves, if you notice that the prices of socially important food products have increased, or if you receive poor-quality service, you can complain to the Department of Trade and Consumer Rights Protection. To do this, you can submit a complaint in the following ways:
Contact the "Hotline" numbers:
- +7771 322 8282
- +7700 606 0071
- +7775 224 5616
- +7707 347 3876
Send electronic or written applications to the department's address:
Turkestan city, Zhana Kala Moltek district, 32nd street, building 16, building A, office 427.
3. Submit a request through the "E-otinish" information system.

Source : https://www.gov.kz/memleket/entities/ontustik/press/news/details/930421