The competition is aimed at promoting labor, preserving work traditions, and enhancing the prestige of working professions.Participation is available in three categories:“Best Labor Dynasty”“Best Young Production Worker”“Best Mentor of Working Youth”Winners of the competition will receive cash certificates:1st place — 1,000,000 tenge2nd place — 500,000 tenge3rd place — 200,000 tengeApplications will be accepted until July 1, 2026.Documents are to be submitted to the State Institution “Department of Employment and Social Programs of Karaganda City” at: Chkalov Street 7, office 301.For inquiries: 95-56-01.We invite city residents and work collectives to participate in the competition and share stories about people whose labor, professionalism, and dedication deserve special recognition.Source : https://www.gov.kz/memleket/entities/otdel-social-karagandy/press/news/details/1234092?lang=ru

The main values   that determine the country, its statehood, are the border, capital and state symbols of the country.On June 4, 1992, the new state symbols of Kazakhstan were first approved.State symbols - symbolic signs symbolize the independence of the state. State symbols - flag, coat of arms and anthem. "On state symbols of the Republic of Kazakhstan"The constitutional law was adopted on June 4, 2007. In accordance with this law, June 4 is annually celebrated in Kazakhstan as the Day of State Symbols. Happy State Symbols Day of the Republic of Kazakhstan! Source : https://www.gov.kz/memleket/entities/kgd-akmola/press/news/details/1234123?lang=ru

A substance of plant origin intended for inmates was discovered during the inspection of postal parcels at a correctional facility in the city of Uralsk.As part of a routine inspection, members of the search and inspection group examined parcels and packages. A service narcotics detection dog named Detective, handled by Corporal Amanay Baktygali, a canine specialist from Military Unit 5517 of the National Guard of the Ministry of Internal Affairs of the Republic of Kazakhstan, was then deployed to assist with the inspection.During the search, the service dog displayed a characteristic alert response to one of the parcels, prompting the immediate involvement of an investigative and operational team.The seized material has been sent for forensic chemical examination to determine its composition and origin.Procedural measures are currently being carried out in connection with the incident. Efforts to prevent attempts to deliver prohibited items and substances into correctional institutions continue on a permanent basis. #LAWANDORDER Press Service of the National GuardMinistry of Internal Affairs of the Republic of KazakhstanSource : https://www.gov.kz/memleket/entities/kvv/press/news/details/1237592?lang=ru

Minister of Trade and Integration of the Republic of Kazakhstan Arman Shakkaliyev held a meeting with the Chief Executive of the Hong Kong Special Administrative Region John Lee and representatives of Hong Kong businesses. The parties discussed prospects for expanding trade and economic cooperation, attracting investments, and creating new opportunities for businesses in Kazakhstan and Hong Kong.During the negotiations, special attention was paid to the strategic role of both sides in international trade. It was noted that Hong Kong is one of the world's largest financial, trade, and logistics centers and provides Kazakh companies with access to the markets of the Asia-Pacific region. In turn, Kazakhstan is seen as a key entry point to Central Asia, the countries of the Eurasian Economic Union, and European markets.Arman Shakkaliyev emphasized that Kazakhstan is interested in deepening practical cooperation with Hong Kong, developing business contacts, and creating new channels for promoting domestic products. Today, the countries have significant potential to increase trade, implement joint investment projects, and expand the presence of businesses in each other's markets.According to the results of 2025, the trade turnover between the Republic of Kazakhstan and Hong Kong amounted to 178.8 million US dollars. We are interested in expanding the volume of Kazakh products supplied to Hong Kong, including agricultural goods, products of the light and food industries, - noted Arman Shakkaliyev.One of the central topics of the meeting was the development of new areas of cooperation in gold trade, exchange infrastructure, and financial services. John Lee spoke about plans to establish an international gold trading center in Hong Kong and develop a modern ecosystem for precious metals operations. In this regard, the parties noted the importance of ensuring stable supplies, transparent business conditions, and long-term partnership among market participants.The Chief Executive of Hong Kong emphasized that Kazakhstan is one of the largest gold producers in the region and can occupy an important place in the emerging international precious metals trading system. According to him, the development of cooperation in this area can create new opportunities for both producers and financial institutions of the two sides.Separate attention was paid to strengthening direct ties between business circles. John Lee noted the importance of creating a sustainable infrastructure for interaction between entrepreneurs and proposed considering the possibility of expanding the presence of Kazakh trade and business representations in Hong Kong, as well as Hong Kong organizations in Kazakhstan.In turn, Arman Shakkaliyev presented the export support and business promotion tools implemented by Kazakhstan through QazTrade, the network of overseas partner representations, and trade houses. The Kazakh side expressed readiness to further develop these mechanisms to expand trade and investment ties with Hong Kong.Following the meeting, the parties agreed to prepare a joint plan of practical measures in the near future, including conducting business missions, organizing meetings between entrepreneurs, and working out promising investment projects. An agreement was also reached to hold a special session dedicated to Kazakhstan and Central Asia at the international forum "One Belt, One Road".The meeting confirmed the mutual interest of the parties in strengthening economic partnership and forming new growth points for business. Kazakhstan and Hong Kong intend to consistently develop cooperation, combining the opportunities of Central Asia and the Asia-Pacific region to expand trade, attract investments, and implement joint projects.Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1234139?lang=ru

Deputies heard information about the approval of changes to the personnel of the Mendykara District Akimat and amendments to the Maslikhat's Resolution No. 45 of September 24, 2021, "On Approving the Composition of the Commission on Minors' Affairs and the Protection of Their Rights."District deputies posed questions and received answers.Source : https://www.gov.kz/memleket/entities/maslihat-mendikara/press/news/details/1234177?lang=ru

Source : https://www.gov.kz/memleket/entities/kgd-karaganda/press/news/details/1234193?lang=ru

As  part of the OpenAI delegation’s visit to Kazakhstan, a meeting was held with Deputy Prime Minister – Minister of Artificial Intelligence and Digital Development of the Republic of Kazakhstan, Zhaslan Madiyev.The parties discussed the development of cooperation in the field of artificial intelligence, the implementation of joint educational initiatives, the deployment of ChatGPT Edu tools, as well as future areas of partnership aimed at strengthening practical AI skills among students, educators, and professionals.During the meeting, OpenAI representatives also presented analytical insights on ChatGPT usage in Kazakhstan.The country has joined the group of nations demonstrating a high level of artificial intelligence adoption and significantly outperforms other Central Asian countries. For comparison, Kyrgyzstan ranks 52nd and Uzbekistan 58th in the global ranking of consumer ChatGPT use per capita. These results confirm that Kazakh society is highly prepared for the practical use of advanced AI technologies.«Our systematic initiatives for the development of artificial intelligence are built upon society’s readiness to embrace these technologies.The findings of study demonstrate not only a strong  strong interest in emerging technologies, but also the growing adoption of practical Ai skills among the  population. Citizens are already actively integrating ChatGPT into their daily lives for learning, work-related tasks, information retrieval, and content creation. This high level of adoption provides a solid foundation for the further integration of AI into education, business, and public administration, while also strengthening Kazakhstan’s position as one of the region’s technological leaders.», said Zhaslan Madiyev, Deputy Prime Minister and Minister of Artificial Intelligence and Digital Development.AI Adoption Trends in KazakhstanAccording to Valerie Focke, International Education Lead at OpenAI: «Kazakhstan is already among the countries actively embracing artificial intelligence. ChatGPT adoption is high by international standards, young people are leading the way in AI usage, and engagement with the technology is remarkably balanced across genders. The next step is helping people unlock even greater value from artificial intelligence. That is why we are partnering with Kazakhstan on educational initiatives that combine responsible AI tools with educator training, local implementation, and impact assessment, ensuring that access to technology translates into meaningful opportunities for students, teachers, and future professionals».Analytics of AI tools usage in Kazakhstan for Consumer ChatGPT Use:Key Use Cases: Kazakhstani users most frequently rely on ChatGPT for practical guidance and how-to instructions (32.8%), writing and editing texts (25%), and information search (18%).Task-Oriented Usage:More than 42% of messages are formulated as questions or requests for information. Around 32% are aimed at completing specific tasks, while 26% relate to self-expression and creative purposes.Integration into Professional Workflows: AI is increasingly becoming a professional tool. As of March 2026, 23% of messages from users in Kazakhstan were related to work activities. In this context, AI is most commonly used for text related tasks and technical assistance.Demographic Overview:Young people remain the primary drivers of AI adoption. Users aged 18–24 account for 36.2% of all messages, while those aged 25–34 generate 35.8%. Together, users between 18 and 34 years old are responsible for 72% of all requests. Younger users tend to use AI more frequently for text and multimedia-related tasks, whereas the 25–34 age group relies on it more often for technical support.Gender Balance: The distribution between users with names traditionally associated with men and women was nearly equal, accounting for 50.3% and 49.7% respectively.OpenAI’s visit to Kazakhstan comes as part of the country’s national initiative to advance the integration of artificial intelligence into education. Through this program, 165,000 educators across Kazakhstan are being granted access to ChatGPT Edu, a version of ChatGPT specifically designed for educational institutions.The initiative is being implemented in partnership with Bilim Group, the program’s technology integration partner. Bilim Group is overseeing the integration of OpenAI’s technologies into the national education system and contributing to the development of methodological frameworks for the effective use of AI in schools, colleges, and universities nationwide. The visit was organized by Bilim UpSkill, an initiative within the Bilim Group ecosystem.Source : https://www.gov.kz/memleket/entities/maidd/press/news/details/1233159?lang=ru

    The State Revenue Department for Almaty congratulates you on the State Symbols Day of the Republic of Kazakhstan!     The State Symbols inspire a sense of patriotism and respect for the Motherland in every citizen. May our Flag always fly high, may the Emblem remain a symbol of strength and support for the State, and may the Anthem fill our hearts with pride and the spirit of freedom!Source : https://www.gov.kz/memleket/entities/kgd-almaty/press/news/details/1234194?lang=ru

Montreal, ICAO Headquarters, 3 June 2026 – Mr. Timur Tlegenov, Permanent Representative of the Republic of Kazakhstan to the International Civil Aviation Organization (ICAO), met with Mr. Muhsin Syihab, Ambassador Extraordinary and Plenipotentiary of the Republic of Indonesia to Canada and Permanent Representative of the Republic of Indonesia to ICAO. The meeting was held at the initiative of the Indonesian Side.During the meeting, the Parties discussed issues related to bilateral cooperation between Kazakhstan and Indonesia within the ICAO framework, including collaboration in the fields of aviation safety and aviation security. They also exchanged views on the possibility of convening an Extraordinary Session of the ICAO Assembly, as well as on matters related to the expansion of the ICAO Council.The meeting was held in a friendly and constructive atmosphere. The parties agreed to maintain and further strengthen bilateral contacts.Source : https://www.gov.kz/memleket/entities/kazakhstanicao/press/news/details/1234251?lang=ru

On June 4, our country celebrates the Day of State Symbols of important attributes of independence, sovereignty and National unity.The national Flag, Coat of Arms and Anthem embody the history, values and aspirations of the people of Kazakhstan for prosperity and development.May the state symbols continue to unite all Kazakhstanis, strengthen patriotism, respect for the Motherland and pride in our country!Source : https://www.gov.kz/memleket/entities/kgd-karaganda/press/news/details/1234252?lang=ru

Source : https://www.gov.kz/memleket/entities/mod/press/news/details/1234271?lang=ru

On June 4, Kazakhstan celebrates the Day of State Symbols, honoring the National Emblem, Flag, and Anthem that were officially adopted 34 years ago as key attributes of independence, sovereignty, unity, and national identity.The Anthem is one of the most important symbols of Kazakhstan’s independence, reflecting the nation’s spirit, historical values, and culture. The current anthem, based on the patriotic song Menin Qazaqstanym (My Kazakhstan), was adopted in 2006. It is traditionally performed while standing, with the right hand placed over the heart. The National Anthem is played at major state events, international meetings, and official ceremonies. For millions of Kazakh citizens, its performance at global sporting arenas in honor of national victories carries special meaning, symbolizing pride and unity.National EmblemThe National Emblem was authored by architects Zhandarbek Malibekov and Shot-Aman Ualikhanov. Its concept embodies unity and statehood, with a circular form symbolizing eternity and continuity of life, reflecting the worldview of the nomadic peoples of the Great Steppe.National FlagThe National Flag, adopted in 1992, was created by honored artist Shaken Niyazbekov. Being one of the main symbols of Independent Kazakhstan, it reflects its sovereignty, unity, and national identity.Each year, the Head of State participates in a flag-raising ceremony, underscoring the role of the national symbols in strengthening independence and unity.According to Kassym-Jomart Tokayev, the Emblem, the Flag and the Anthem embody Kazakhstan’s statehood and demonstrate its sovereignty to the world. The raised flag symbolizes the spiritual strength of the people and their aspiration to progress and creation.Interesting facts about State Symbols of KazakhstanFlag design. The original version featured a red ornament near the pole, later changed to gold.Global presence. In different years, the National Flag has been raised in Antarctica, at the North Pole, and atop some of the world’s highest peaks, including Lenin Peak, K2, Mount McKinley, and Mont Blanc.In space. In 2015, cosmonaut Aidyn Aimbetov took the flag to the International Space Station, where it orbited the Earth more than 150 times.On Everest. In 2024, climbers Anar Burasheva and Maksut Zhumaev hoisted the National Flag on the summit of Mount Everest.Dream inspiration. Architect Shot-Aman Ualikhanov said the idea for the emblem came to him in a dream.https://qazinform.com/news/kazakhstan-marks-day-of-state-symbols-4ece21Source : https://www.gov.kz/memleket/entities/mfa-addis-ababa/press/news/details/1234277?lang=ru

Construction of the 1,500-seat multifunctional sports complex, Atyrau Arena, has begun in the Atyrau region. The new facility, which meets international standards, will be located in the Nursaya microdistrict on a 4.6-hectare site.At the time capsule laying ceremony, Serik Shapkenov, Akim of the Atyrau region, the Head of the Department of Physical Culture, Sports, and Tourism, veteran sportsmen, and athletes participated.Head of the region noted that the construction of the new sports facility is being implemented in line with the instructions of the President of Kazakhstan, Kassym-Jomart Tokayev, to develop mass sports and create a modern sports infrastructure."The provision of sports infrastructure to the population in the region is 71%. The sports industry is steadily developing in the region. Eight sports complexes opened last year, and an additional 22 facilities are planned for this year. Particular attention is being paid to the development of Olympic sports. The new Atyrau Arena complex will provide training facilities for 20 Olympic disciplines. I am confident that this facility will produce new champions and become an important center for sports development in the region," Serik Shapkenov noted.The project is being implemented under an EPC contract, which provides for the contractor's full responsibility, from design to commissioning. Construction work is being carried out by Alem Kurylys LLP. Modern training halls equipped in accordance with international standards will be provided for each discipline. Upon completion, approximately 2,000 children and teenagers will be able to participate in sports on a regular basis.According to project manager Nursultan Zhylanbas, approximately 400 workers and 20 pieces of equipment will be involved in the construction."Construction is scheduled for completion in November 2027. The complex will offer sports facilities for football, volleyball, basketball, swimming, table tennis, archery, boxing, taekwondo, judo, freestyle, Greco-Roman, and women's wrestling, fencing, triathlon, and other sports. It will also feature a climbing wall—one of only three such facilities in the country. Furthermore, the project includes a 5,000-square-meter multi-purpose sports hall, which will be able to host international competitions," Nursultan Zhylanbas said.The complex is also planned to host training camps, national and international competitions, and mass sporting and cultural events. The new facility will be accessible to all segments of the population and will become one of the largest sports centers in the Atyrau region.Source : https://www.gov.kz/memleket/entities/atyrau/press/news/details/1234296?lang=ru

Chaired by Akim of Atyrau Region Serik Shapkenov, issues related to ensuring safe working conditions and industrial safety were discussed.The meeting was attended by deputy akims, department heads, and representatives of the State Labor Inspectorate.During the meeting, special attention was paid to occupational injuries. Head of the region emphasized that ensuring worker safety should remain a key priority for every employer.According to Igilik Aubakirov, head of the State Labor Inspectorate for Atyrau Region, 24 industrial accidents were recorded in the region in the first four months of 2026. This figure represents a 20% decrease compared to the same period last year.Twenty-five workers were injured in the accidents. The main causes of the incidents remain inadequate organization of safe working conditions by employers and workers' failure to comply with safety requirements. Special commissions have been established and investigations conducted for each incident. Since the beginning of the year, 33 companies have been held administratively liable for violating occupational health and safety legislation. The total amount of fines imposed exceeded 15.9 million tenge.Following the meeting, Serik Shapkenov ordered increased oversight of compliance with occupational health and safety regulations at companies in the region.Source : https://www.gov.kz/memleket/entities/atyrau/press/news/details/1234297?lang=ru

By order of the Chief of Office of the Akim of Atyrau Region, Nurlybek Daraliyev has been appointed Deputy Chief of Office.Introducing the new employee to the team, Nurlybek Zhenisbekuly, Chief of Office of the Akim of Atyrau Region, wished him success in his professional endeavors.Nurlybek Daraliyev was born on August 15, 1990, in Atyrau. He holds two higher education degrees: in 2011, he graduated from the Atyrau Institute of Oil and Gas with a degree in Geology and Exploration of Mineral Deposits, and in 2017, he graduated from the Kh. Dosmukhamedov Atyrau State University with a degree in Physical Education and Sports.He began his career in the private sector in 2013, after which he focused on sports and education, holding positions in relevant government agencies in the Atyrau Region. Since March 2023, Nurlybek Daraliyev has been a member of the regional maslikhat of the 8th convocation. From April 2023 to May 2026, he chaired the standing committee on socio-cultural development of the Atyrau regional maslikhat. He also served as deputy chairman of the Council for the Prevention of Drug-Related Offenses under the Police Department of Atyrau Region.Immediately prior to his appointment to his current position, he held various positions in the Sports Department of Atyrau Region.Source : https://www.gov.kz/memleket/entities/atyrau/press/news/details/1234298?lang=ru

On June 3, 2026, a seminar was held in Astana to present the study "The European Union's Carbon Border Adjustment Mechanism (CBAM): Market Access, Financial Implications, and Compliance for Kazakh Exporters of Aluminum and Ferrous Metallurgy." The event was attended by representatives of government agencies, businesses, international organizations, and the expert community. The welcoming speech was delivered by Zhanel Kushukova, Vice Minister of Trade and Integration of the Republic of Kazakhstan.CBAM (Carbon Border Adjustment Mechanism) is a carbon regulation mechanism introduced by the European Union as part of the EU's climate policy. Its goal is to account for the volume of greenhouse gas emissions during the production of imported goods and to ensure uniform environmental requirements for European and foreign producers. Since January 1, 2026, the mechanism has entered its mandatory application phase, making the accounting of a product's carbon footprint one of the key conditions for access to the EU market.This issue is of particular importance for Kazakhstan, as the European Union remains one of the country's largest trading partners and the main market for Kazakh aluminum. The new requirements directly affect domestic exporters of aluminum, iron, and steel, who need to adapt to the changing conditions of international trade."According to the results of 2025, the EU's share in Kazakhstan's foreign trade was about 31%, and in the structure of Kazakh exports - about 44%. It is especially important to note that more than half of Kazakh aluminum exports are supplied precisely to the countries of the European Union," noted Zhanel Kushukova. To support businesses, the Ministry of Trade and Integration of the Republic of Kazakhstan, the International Trade Centre, and JSC "QazTrade," within the framework of the Ready4Trade Central Asia project funded by the European Union, prepared a study assessing the impact of CBAM on Kazakhstan's aluminum and ferrous metallurgy industries. The document contains an analysis of possible financial implications, as well as practical recommendations for meeting the new requirements."The CBAM mechanism is one of the key elements of the European Union's broader climate and trade policy. Increasing transparency and improving sustainability reporting practices can help Kazakh exporters maintain competitiveness in the face of changing requirements on international markets. To facilitate this process, continued cooperation between government institutions, businesses, and international partners, such as the ITC, remains of paramount importance," emphasized Johannes Baur, Head of Cooperation at the EU Delegation to Kazakhstan."According to the ITC-QazTrade study, the annual obligations of Kazakh exporters under the CBAM mechanism for just four key product categories - unwrought aluminum, ferrochrome, as well as bars and rods - amount to approximately 114 million euros based on 2025 shipment volumes.We have already begun the systematic adaptation of industrial exporters to the new European Union requirements. This work is aimed at minimizing the financial burden and preserving the competitiveness of Kazakh products in one of the most important markets for us," emphasized Nurlan Kulbatyrov, Deputy General Director of JSC "QazTrade."During the seminar, participants were presented with the main findings of the study and recommendations for preparing enterprises to operate under the new conditions. Particular attention was paid to issues of emission accounting and verification, maintaining the competitiveness of Kazakh products on the European market, and utilizing opportunities associated with the transition to more environmentally friendly production.Joost Pauwelyn, an ITC expert and lead author of the report, noted, "Currently, Kazakhstan exports steel and aluminum to the EU worth over 600 million euros. According to the assessment, using default emission values under CBAM could lead to annual CBAM-related costs exceeding 100 million euros. At the same time, 90% of this impact will fall on steel bars and rods, for which the estimated CBAM-related costs could exceed the product's own cost (123%). The good news is that Kazakh producers could significantly reduce these costs through simple measures: monitoring and declaring actual emissions instead of using default values, accrediting local verifiers, reducing emissions at production sites, and strengthening internal carbon pricing mechanisms."Seminar participants emphasized that successful adaptation to CBAM requires the development of national emission monitoring and verification infrastructure, training of qualified specialists, and strengthening cooperation between the state, businesses, and international partners. At the same time, the new climate requirements are viewed not only as an additional challenge but also as an incentive for production modernization, improving energy efficiency, and implementing modern environmental technologies.Source : https://www.gov.kz/memleket/entities/mti/press/news/details/1234299?lang=ru

On June 4, Kazakhstan celebrated National Symbols Day, a holiday that commemorates the most important attributes of the independent state: the Flag, Coat of Arms, and Anthem of the Republic of Kazakhstan.A ceremonial flag-raising ceremony was held in Atyrau's National Symbols Square. The event was attended by Akim of the region Serik Shapkenov, members of parliament, representatives of government and law enforcement agencies, veterans, youth, and residents.Residents gathered for the national holiday joined in singing the National Anthem.Speaking to the crowd, Akim of the region Serik Shapkenov emphasized the special role of national symbols in strengthening patriotism and national unity."President of the Republic of Kazakhstan Kassym-Jomart Tokayev has repeatedly noted that national symbols unite our people on the path to common goals, strengthen the national spirit, and instill a sense of patriotism. Respect for national symbols begins with respect for one's country. If every citizen—from the youngest to the oldest—cherishes our symbols, it will be a manifestation of true love for the Fatherland. I wish that our flag always flutters proudly, that our anthem inspires new generations, and that Kazakhstan's independence remains strong and unshakable," Serik Shapkenov said.The festive event concluded with a concert featuring regional artistic groups.Source : https://www.gov.kz/memleket/entities/atyrau/press/news/details/1234300?lang=ru

Dear fellow countrymen!I sincerely congratulate you on the Day of State Symbols!The flag, coat of arms, and anthem embody the independence, unity, and national spirit of our country. State symbols are sacred values ​​that strengthen a sense of patriotism, pride in the homeland, and responsibility for the future of the state.Today, our Blue Flag flutters with dignity on the international stage, the coat of arms embodies the strength and independence of the country, and the anthem inspires every Kazakhstani to new achievements and love for the Fatherland. I sincerely wish everyone good health, prosperity, peace, and success for the benefit of our country!Source : https://www.gov.kz/memleket/entities/sko/press/news/details/1234306?lang=ru

On June 4, in celebration of the Day of State Symbols of the Republic of Kazakhstan, the Central Library named after S. Seifullin organized an educational event titled “Interview Under the Open Sky” at the Central Arbat Square.The purpose of the event was to promote the State Symbols of the Republic of Kazakhstan, raise awareness of their history and significance, and foster patriotism and respect for national values among young people and city residents.During the event, open discussions were held with local residents. Participants were asked questions about the National Flag, the National Emblem, and the National Anthem of the Republic of Kazakhstan. They shared their knowledge and expressed their views on the importance of the state symbols.The State Symbols are the pride and identity of our independent nation, representing the unity of our people and our aspirations for the future. Educational events such as this help strengthen citizens’ respect for the country’s history and its national symbols.We congratulate everyone on the Day of State Symbols of the Republic of Kazakhstan! May our Independence remain strong, our Flag fly high, our Emblem stand proud, and our Anthem inspire generations to come!Number of participants reached: 50.Source : https://www.gov.kz/memleket/entities/zhetysu-archive/press/news/details/1234309?lang=ru

A meeting was held in Astana at the premises of E-Finance Center JSC, bringing together Chiefs of Staff of central government agencies and local executive bodies. The meeting focused on the topic “Contact Centers as the Primary Front Line of Interaction with Citizens”. Participants discussed ways to improve the quality of public feedback mechanisms, implement unified service standards, and develop digital communication channels.Ainur Yussupova, Chairman of the Public Services Committee of the Ministry of Artificial Intelligence and Digital Development, presented the results of the implementation of paragraph 70 of the National Plan for Standardization of Contact Centers. In her speech, she noted that in recent years, the country has formed the necessary regulatory and organizational framework for the introduction of unified approaches to the work of contact centers, including the approval of a professional standard for employees of information services, improving the standard requirements for the organization of their activities and the introduction of mandatory accreditation mechanisms.Special attention was paid to the results of the analysis of the functioning of government contact centers. According to Ainur Yussupova, the monitoring showed the need to further improve the quality of citizens' consultations, ensure the availability of telephone lines and comply with uniform standards of service. In this regard, it is recommended that government agencies step up their work on the accreditation of contact centers, the revision of the number resource used and the improvement of the effectiveness of feedback channels with the public.It was noted that the country has formed a regulatory framework for unified approaches to the organization of contact centers, approved professional standards for employees and introduced accreditation mechanisms.During the meeting, the results of the analysis of the existing contact centers of government agencies were announced. As a result of the monitoring, government agencies were instructed to speed up the passage of accreditation, ensure compliance with established requirements and increase the availability of services for citizens.An example of successful changes was the experience of the Ministry of Finance of the Republic of Kazakhstan. With the participation of  E-Finance Center JSC, the Ministry has upgraded the Unified Contact Center, introducing the "one window" principle. Bringing all work processes to the Standard requirements for organizing the work of administrative contact centers has laid a solid systemic and legal foundation for further development.Thanks to the introduction of an omnichannel platform and digital tools, it was possible to ensure full control over the lifecycle of requests and improve the quality of user service.The results of the transformation are confirmed by specific indicators. The share of lost calls has almost tripled, from 27.7% to 10%, and the service quality score has increased to 4.84 points out of 5.As part of further development, it is planned to introduce artificial intelligence technologies for analytics, as well as prepare for certification of the contact center according to international quality standards.Following the meeting, government agencies were given instructions on further digital transformation of contact centers and improving the quality of interaction with citizens. The implementation of these measures will make public services more accessible, convenient and focused on the needs of the population.Source : https://www.gov.kz/memleket/entities/minfin/press/news/details/1234316?lang=ru